Questions
&
Answers
Three Easy Steps to Order:
-
Select Print Package
(Pay online at
www.compcard.com/order.html
pay online or pay by phone - representative will contact during
business hours.)
-
Complete
Registration Form (http://www.compcard.com/reg.html)
-
Send your file
/
Load Images
(www.compcard.com/upload
or send by email:
info@compcard.com)
Once all three steps are
completed above, then a live proof will become available for your approve
and a printed proof or the final order will be delivered by mail.
Q. I need prints ASAP!
Can you help me?
A. YES, an online proof can be available
within minutes for your preview. Once
approved, a printed proof can be printed and
delivered the next day for your evaluation before
the final prints.
To receive your order faster, overnight shipping* is
available in the US and Canada for an additional
fee. (prices vary on weight of order)
*Orders will be
shipped upon completion of printing. You will
receive your order within 2 to 3 business days,
unless you select overnight shipping.
Shipping may vary in your city. Overnight
Shipping: We do not have any control over
the carriers delivery process and when the carrier
does not deliver as promised, then your overnight
fee can be refunded when we settle with the shipping
carrier.
Q. I want to see my proof
before placing an order. How can do this?
A. Order a virtual card for $19.00 to have one
design. This amount is credited towards
your printing.
click here
Q. I have my design
already, does it help with my order?
A. YES, your printed proof can be shipped
quicker since you don't need to approve the online
proof. The flat file images can be uploaded
once the registration is completed.
Q. What are the specs for pre-design images
for comp cards?
A. The optimal specs for pre-design images
are:
Click
Image above to view larger size
Download Photoshop
Headshot template/s &
Download Comp Card template/s here
Individual specs for
comp cards are:
The
quality of your digital images will determine the
quality of your prints. (View
a LOW Resolution image with 36.2kb size
View a HIGH Resolution image with 1,720kb or 1.72MG
size).
-
Back images
should be 3.5" x 5.5" or pixel
dimension of 1068 x 1650 at 72 to 300 dpi.
-
Headshot should be 8 x 10 or pixel
dimension of 2400 x 3000 at 72 to 300 dpi.
-
Flat images of final front and back composites
should be 5.5" x 8"5 each or pixel dimension of
1650 x 2550 at 72 to 300 dpi.
Front
comp card
image should
be 5.5" x 8"5 or pixel dimension
of 1650 x 2500 at 72 to 300 dpi.
If you have questions regarding your images,
please upload images from your PC at
www.compcard.com/upload
and request an evaluation. We will let you
know the same day if your images have a good
resolution for commercial printing.
Contact us if you need Photoshop templates
delivered to your
email.
Upload images from
your PC at
www.compcard.com/upload
Q.
What is your refund policy?
A. Full refund is available for orders cancelled within 24 hours of
initial purchase and no work has been done in the
designing, image correction, printing of proof. Printing and Image editing work may be deducted.
Seventy five percent refund is available for orders cancelled after the online proof
becomes available. and fifty percent refund for
orders cancelled after the printed proof has been
delivered and or any orders requiring image touch-ups.
An online proof is always provided and once approval
has been given to print the final order, then the client is responsible for any errors printed
and no refund is provided. Always remember, the
print quality is only as good as the quality of the
digital images provided to compcard.com. Limited or no
refund will be provided for any orders left on "open status" for
longer than 45 days. Dissatisfaction alone is
not a valid reason for refund. We value our clients
and will work with you as much as possible.
Q. What
do I need to get started?
A. All you need is to purchase a package is
Registration, high quality images and payment.
Once a print
package is ordered and the images are uploaded to
our site, then we design your headshot or comp card
online within minutes. You need to approve by email
your online proof in order to receive a printed
proof by mail within 2-3 business days. Updates
can be done at this time before the final prints.
If you are content with the printed proof, then send
us your approval by email to have the final order
printed & delivered by mail within 2-3 business
days. Overnight service is available by request.
It's that simple !
- Preview online
proof within minutes.
Receive printed
proof within several business days final evaluation.
Overnight
service available for additional fee.
Store comp card
online for 12 months at www.yourname.compcard.com.
Discount on
re-prints or updates.
*orders processed M-F 9AM -7PM EST, Saturday 9AM -
2:00PM
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Q.
Do I need professional Photos?
A. Yes, a comp card is to show your best in
castings and potential employment opportunities.
Therefore professional and high quality images will
produce the best image to present you. You can supply us with digital photos or with actual printed photographs.
Your digital photos can be uploaded at
www.compcard.com/upload.
Digital images should a minimum of 300 dpi.
Headshots for the front of the comp card should be a
minimum of 5.5” x 8.5”. Pictures for the back of the
card should be a minimum of 3.5” x 5.5”. If
you are not sure, simply load your images and send
your contact information (email or phone) and a
representatives will assist you.
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Q.
Can I convert Photos to Digital Images?
A. Yes, we can scan your photos for a minimal
fee of $25.00 (none refundable fee). Mail your
photos to: CompCard.com * PO Box 219 * Woodstock, GA
30188P.O. Box 560549 * Miami,
FL. 33256-0549
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Q.
Can I see sample prints before placing an order from CompCard.com?
A. Yes, an online sample will be available at
www.yourname.compcard.com. A printed proof
will then be printed and mailed for your preview
before the final prints.
click
here to order
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Q. How long
does the process take?
A. Many clients have received their prints
in 24 hours after placing the order. As long
as the quality of the images is good, then your
prints can be done the same day and delivered
overnight.
Q. What type of
paper is used for printing by compcard.com?
A. All cards are printed on premium 10pt. (180 GSM)
to 14pt. (325 GSM) coated card stock by Sappi-Lustro Gloss Cover.
Q. What are
the benefits of printing with Compcard.com.
A. Fast and, Reliable printing since Summer of
2000. Keep a virtual proof for up to 12 months
for free. Castings
and open calls for paid jobs available from leads
provided to compcard.com by our affiliate members.
Q. Copyright
Issues.
A. The customer guarantees the legal propriety
of all material submitted to compcard.com and its
agents harmless against all claims and
responsibilities arising from the printing and use
of such matter, including legal expenses and
disbursements incurred by compcard.com in connection
with such claims, and further including any damages
arising out of the violation of copyright laws or
legal use of trade names or slogans in materials
supplied by the customer. The customer is
responsible for making sure that compcard.com is not
in violation of copyright laws. We will assume
that you have the permission of your photographer to
reproduce your images.
Compcard.com reserves
the right to use samples from each order for
promotional purposes unless expressly prohibited by
the customer in writing at the time the order is
placed.
(Printed by
CompCard.com)
will appear on all cards unless the customer is a
registered affiliate and requests the use of the
Corporate Identity Registration where we build your
brand and not ours (click
here for details).
Q. What vitals are needed?
A. Neck: Measure around the base of the
neck allowing for a comfortable fit, or measure a
shirt collar that fits you well. To measure a shirt,
lay collar flat and measure from button to button
hole at the far end.
Chest/Bust: With arms relaxed at sides,
measure around the largest part of the chest or
fullest part of the
bust and shoulder blades.
Waist: Measure around waist at narrowest
point. If between sizes, order next larger size.
Hips: Measure around hips at fullest point
while standing.
Inseam: Measure from base of crotch
down inside of leg to desired pant length.
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Q.
I want to have my images updated or worked on?
A. Our fee is $85/hr for digital editing.
Q. The
Carrier (FedEx, UPS, DHL or USPS) failed to deliver
on time.
A. CompCard.com's responsibilities end when
goods in acceptable condition are received by a
common carrier for delivery. Any claims
arising from the carriage of the good must be made
against the carrier. A delivery confirmation
number will always be made available on the final
prints.
Q.
How can I
market my talent online?
A. Setup your own web site including your domain
name. A small investment on your behalf to
brand your own name says you are serious.
Another reason is simply that online marketing is
less expensive and can reach a broader audience
including Agents in different location throughout
cities.
Click here
